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Privacy Policy

This Privacy Policy explains how Conwy Country Supplies (a trading style of Stands Out Ltd) collects, uses, and protects your personal information when you visit or make a purchase from our website.

Who We Are

Conwy Country Supplies is operated by Stands Out Ltd, registered in England & Wales (Company No. 6547586, VAT No. 945 4654 94).

Registered address: Unit 3, Mochdre Business Park, Blackmarsh Road, Mochdre, Conwy, LL28 5HA, United Kingdom.

We are the data controller responsible for the information you provide to us.

Information We Collect

We collect and process the following types of personal data when you use our website or contact us:

  • Name, billing and delivery address, contact details (email & telephone)
  • Payment details (processed securely by third-party gateways; we do not store card information)
  • Account login information (if you create an account)
  • Order history, communications, and service interactions
  • Technical data such as IP address, browser type, device identifiers, and cookies

How We Collect Data

We collect data in three main ways:

  • Directly from you — when you place an order, create an account, contact us, or subscribe to our emails.
  • Automatically — through cookies, analytics, and similar technologies (see Cookies below).
  • From third parties — such as Shopify, PayPal, Klarna, or delivery partners involved in fulfilling your order.

How We Use Your Information

We use your personal data to:

  • Process and deliver your orders, including payments and shipping
  • Communicate with you about orders, queries, or customer service issues
  • Send marketing emails (only where you have opted in)
  • Analyse website usage and improve our products and services
  • Comply with legal obligations, accounting, and fraud prevention

Lawful Bases for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Contract: to process and deliver your purchases.
  • Consent: for marketing and optional cookies.
  • Legitimate interest: to improve our website, prevent fraud, and understand customer behaviour.
  • Legal obligation: to meet tax and regulatory requirements.

Third-Party Processors

We share information only with trusted service providers necessary to operate our business, including:

  • Shopify Inc. – our ecommerce platform and secure data host
  • Payment processors – Shopify Payments, PayPal, Klarna, and Shop Pay
  • Shipping partners – Royal Mail, Parcelforce, and APC Network
  • Google – via Google Tag Manager & Google Analytics 4 for website analytics and advertising performance
  • Email marketing platforms – used for opt-in newsletters and product updates

All third parties are required to process your data securely and only for the purposes specified by us.

Marketing Communications

If you subscribe to receive emails, we may send you updates, special offers, and product information. You can opt out at any time by clicking the “unsubscribe” link in any email or contacting us directly.

Cookies & Tracking

Our website uses cookies and similar technologies to enhance your shopping experience, analyse site performance, and personalise marketing. Cookies may be essential (for site operation), functional, or used for analytics and advertising.

Through Google Tag Manager, we may deploy cookies for Google Analytics and Google Ads to measure performance and deliver relevant advertising. These cookies are only activated if you consent through our on-site preferences tool.

You can review or change your cookie choices at any time by clicking the “Cookie Preferences” link in the footer of this website. This opens a control panel where you can choose to:

  • Allow essential cookies only (required for site operation)
  • Store your preferences, such as language or region
  • Personalise marketing and advertising
  • Measure performance and site usage

For more information about cookies and how to manage them in your browser, visit aboutcookies.org.uk.

Data Security

We implement appropriate technical and organisational measures to protect your data against loss, misuse, or unauthorised access. All transactions are processed through secure, encrypted connections (HTTPS/SSL).

Data Retention

We retain your data only as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. You may request deletion of your data at any time.

Your Rights

You have the following rights under UK GDPR:

  • Access – to request a copy of the data we hold about you
  • Rectification – to correct inaccurate or incomplete data
  • Erasure – to request deletion of your personal data
  • Restriction – to limit how we process your data
  • Data portability – to obtain and reuse your data for your own purposes
  • Objection – to certain types of processing, including direct marketing

To exercise your rights, email us at help@conwycountrysupplies.co.uk. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

International Transfers

Your data may be transferred outside the UK when processed by Shopify Inc. or other partners. In such cases, safeguards such as Standard Contractual Clauses are used to ensure equivalent data protection standards.

Changes to This Policy

We may update this Privacy Policy periodically to reflect legal or operational changes. The latest version will always be available on this page with the revision date below.

Contact Us

If you have questions about this Privacy Policy or your personal data, please contact us at:
help@conwycountrysupplies.co.uk
Phone: 01492 330203

Last updated: October 2025