Privacy policy

This Privacy Policy explains how Conwy Country Supplies (a trading style of Stands Out Ltd) collects, uses, and protects your personal information when you visit or make a purchase from our website.

Who We Are

Conwy Country Supplies is operated by Stands Out Ltd, registered in England and Wales.

Company Number: 6547586
VAT Number: 945465494

Registered Address:
Unit 3, Mochdre Business Park
Blackmarsh Road
Mochdre, Conwy
LL28 5HA
United Kingdom

We are the data controller responsible for your personal data.

Information We Collect

We may collect and process the following personal data:

  • Name, billing address, delivery address, email address, and telephone number
  • Payment details (processed securely by third-party providers; we do not store card details)
  • Account login details if you create an account
  • Order history and customer service communications
  • Technical data such as IP address, browser type, device identifiers, and cookies

How We Collect Your Data

  • Directly from you when you place an order, contact us, or create an account
  • Automatically through cookies and similar technologies
  • From third parties involved in processing payments and delivering orders

How We Use Your Information

We use your personal data to:

  • Process and deliver your orders
  • Communicate with you regarding orders and customer service enquiries
  • Send marketing communications where you have opted in
  • Improve our website, products, and services
  • Meet legal, accounting, and regulatory obligations

Lawful Bases for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Contract – to process and fulfil your orders
  • Consent – for marketing communications and optional cookies
  • Legitimate interests – to improve our services and prevent fraud
  • Legal obligation – to comply with applicable laws

Third-Party Processors

We share personal data only with trusted service providers where necessary, including:

  • Shopify – our ecommerce platform and secure hosting provider
  • Payment providers such as Shopify Payments, PayPal, Klarna, and Shop Pay
  • Delivery partners including Royal Mail, Parcelforce, and APC
  • Analytics and advertising partners such as Google Analytics and Google Ads
  • Email marketing platforms used for opt-in communications

All third-party providers are required to handle your data securely and only for the purposes specified.

Marketing Communications

If you choose to receive marketing emails, you may opt out at any time by using the unsubscribe link in our emails or by contacting us directly.

Cookies & Tracking

We use cookies and similar technologies to operate our website, analyse performance, and personalise marketing.

Analytics and advertising cookies (including Google Analytics and Google Ads) are only activated where you have provided consent.

You can review or change your cookie preferences at any time using the cookie settings link in the website footer.

Data Security

We use appropriate technical and organisational measures to protect your personal data. All transactions are processed via secure, encrypted connections (HTTPS/SSL).

Data Retention

We retain personal data only for as long as necessary to meet legal, accounting, and operational requirements. You may request deletion of your data where applicable.

Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Request correction of inaccurate or incomplete data
  • Request erasure of your data
  • Restrict or object to certain types of processing
  • Request data portability

To exercise your rights, please contact us at help@conwycountrysupplies.co.uk.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

International Data Transfers

Some data may be processed outside the United Kingdom by service providers such as Shopify. Where this occurs, appropriate safeguards are in place to ensure equivalent levels of data protection.

Changes to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on this page.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Email: help@conwycountrysupplies.co.uk
Phone: 01492 330203

Last updated - January 2026