CCS | Pol | Shipping

Shipping Policy

Where We Ship

We currently ship within the United Kingdom, including UK mainland and selected offshore regions.

All delivery timeframes below refer to business days (Monday–Friday, excluding UK bank holidays).

Orders are usually shipped with Royal Mail, Parcelforce, or a courier within the APC network.

Orders placed before 2:00 PM are dispatched the same business day.

Orders placed after 2:00 PM are dispatched the next business day.

Standard: typically 2–3 business days.

Express: we aim for next business day delivery.

Delivery estimates are not guaranteed; remote areas and peak periods may take longer.

Saturday delivery can be arranged on request — please email us for a quote.

Deliveries to the Highlands and Islands of Scotland, Jersey, and Guernsey may incur an additional surcharge not calculated at checkout.

We will always contact you to confirm any extra charge before dispatch so you can decide whether to proceed.

You’ll receive a dispatch email with tracking details (where available) once your order has shipped.

If you miss a delivery, the carrier will leave a card or update your tracking with re-delivery/collection options.

Some orders may ship from multiple locations and arrive in more than one parcel.

Please contact us as soon as possible if you need to change your delivery address.

Undeliverable or refused orders may be returned to us by the carrier; re-delivery may require an additional shipping charge.

Please inspect your parcel on arrival and contact us promptly if items are damaged or missing so we can resolve it quickly.

For our full process, see the Returns & Refunds Policy.