Support, Warranty & Returns: What You Need to Know

At Conwy Country Supplies, we want every Wild Beak EasyFeeder customer to feel supported, whether you’re setting up for the first time or replacing a part after years of use. Here’s a quick guide to help you understand your options if something goes wrong or if you need assistance.

Customer Support

You can email us at help@conwycountrysupplies.co.uk.

and a member of our customer support team will be in touch, typically within 1 business day.

Warranty Overview

The Wild Beak EasyFeeder comes with a comprehensive 12-month warranty covering:

• Manufacturing defects
• Faulty components such as the timer, motor, or solar panel
  

What’s not covered:

• Damage caused by misuse, incorrect installation, or severe weather
• Water damage due to submersion or improper mounting
• Consumables like batteries or feed

If you believe you have a warranty issue, just reach out with a description and, if possible, a photo or video of the problem. We’ll assess the issue and offer a replacement part or a full unit swap if necessary.

You can email us at help@conwycountrysupplies.co.uk.

Returns Policy

If you’ve changed your mind or ordered the wrong item, we accept returns within 14 days of purchase.

Return conditions:

• Product must be unused and in original condition
• Buyer is responsible for return postage unless the item is faulty
• Refunds are processed promptly upon receipt and inspection

We recommend using a tracked service for peace of mind when returning your item.

Spare Parts and Replacements

We offer individual replacement parts including:

• Timer units
• Motors
• Spinner plates
• Buzzer add-ons
• Solar panels

If your feeder needs a refresh or upgrade, just get in touch. We may already have the part you need in stock.

We're Here to Help

The Wild Beak EasyFeeder is designed to be a long-term investment in hassle-free feeding. If you need support at any point, we're always happy to help.